Troubleshooting Map for ACS¶
The Troubleshooting Map is a visual decision tree to help you diagnose and resolve common communication issues in Azure Communication Services (ACS).
graph TD
Start[Troubleshoot ACS Issue] --> Channel[Identify Channel]
Channel --> SMS[SMS Issue]
Channel --> Email[Email Issue]
Channel --> Chat[Chat Issue]
Channel --> Calling[Calling Issue]
SMS --> SmsDeliv[SMS Delivery Failure]
SmsDeliv --> SmsCheck[Check Delivery Status]
SmsCheck --> SmsLog[Analyze ACS SMS Logs]
Email --> EmailDeliv[Email Delivery Failure]
EmailDeliv --> EmailCheck[Check Email Logs]
EmailCheck --> EmailLog[Analyze ACS Email Logs]
Chat --> ChatLat[Chat Message Latency]
ChatLat --> ChatLog[Analyze ACS Chat Logs]
Calling --> CallQual[Poor Call Quality]
CallQual --> CallLog[Analyze ACS Calling Logs]Interactive Troubleshooting Map¶
The following section will host an interactive troubleshooting map for a step-by-step diagnostic journey.