Playbook Catalog¶
A collection of guided troubleshooting procedures for common ACS failures.
Routing Table¶
| Channel | Symptom | Playbook |
|---|---|---|
| SMS | SMS not delivered | SMS Delivery Failures |
| SMS | Opt-out/in issues | Opt-out Handling |
| SMS | Throttling/429 errors | Rate Limiting |
| Email not delivered | Email Delivery Failures | |
| Verification failing | Domain Verification | |
| Landing in spam | Spam Filtering | |
| Chat | Messages not arriving | Message Delivery |
| Chat | Thread issues | Thread Management |
| Chat | Notification failures | Real-time Notifications |
| Voice/Video | Poor quality | Call Quality |
| Voice/Video | Calls disconnecting | Call Drops |
| Voice/Video | Connection failing | Connection Failures |
| Teams Interop | Join failures | Teams Join Failures |
| Teams Interop | Functionality issues | Teams Permission Issues |