Troubleshooting Overview¶

This guide provides a structured, hypothesis-driven approach to diagnosing and resolving issues across Azure Communication Services (ACS).

How It Works¶

graph TD
    A[Observe Symptom] --> B[List Hypotheses]
    B --> C[Collect Evidence]
    C --> D{Validate?}
    D -- No --> B
    D -- Yes --> E[Identify Root Cause]
    E --> F[Mitigate/Resolve]

Start Here¶

Quick Routing¶

graph TD
    Start[Symptom] --> SMS[SMS Issues]
    Start --> Email[Email Issues]
    Start --> Chat[Chat/Messaging]
    Start --> Call[Voice/Video/Teams]

    SMS --> SMS_Del[Delivery Failure]
    Email --> Em_Del[Bounces/Spam]
    Chat --> Ch_Con[Connectivity/Latency]
    Call --> Cal_Qual[Poor Quality/Drops]

Symptom Table¶

Representative Error Patterns¶

Topics¶

• Decision Tree
• Evidence Map
• Mental Model
• Methodology

See Also¶

• Azure Monitor Documentation
• ACS Diagnostic Logs

Sources¶

• Internal Support Playbooks
• Azure SDK Troubleshooting Guides